Reviews

Our Celebrity Guests ...

Ant and Dec, Colin Farrell, Daniel Radcliffe, Danny Dyer, John Partridge, David Tennant, Alan Carr and Justin Lee Collins, Dame Joan Plowright, Martin Cloones, Roger Black, Miss England, Esther Rantzen, Stuart Pearce, Rick Parfitt, Frankie Detorri, Kid Jenson, Russ Abbot, Warren Clarke, Ray Clemence, John Lowe, Ed Stewart

What our guests say...

I wanted on behalf of 8 members of Barcombe WI to say a big thank you to all your therapists, staff at the spa & hotel. We all had a wonderful time enjoying the facilities, treatments & catering. There was a hiccup with me not having my travelzoo voucher but was efficiently dealt with.
We would definitely recommend your facilities & you should all be proud of your high standard of service.

Julia Hilder - Barcombe WI.

I had the pleasure of being treated by my son to the Mother`s Day lunch at your hotel last Sunday. I wanted to say a big thank you to all the staff for their superb attention and cheerful disposition. Nothing was too much trouble for them and I thoroughly enjoyed the meal along with my son and husband. The food was beautifully presented and was delicious. I felt that the staff had really made a big effort to make the meal so memorable. The Mother`s Day gift of flowers was very much appreciated with their amazing scent and they have lasted well.. It was a lovely touch and I am extremely grateful to all the staff concerned. Thank you very much.

Mrs Turner, Restaurant Guest - March 2018

My wife and I  stayed at the Crowne Plaza Felbridge while we engaged in a six week intensive training program. Our training program was very challenging, arriving at 9 AM and leaving at 9 PM six days a week. It was very important for us to have a distraction and trouble free stay; one where we could have the comfort and environment to sleep well each night.

The Crown Plaza delivered our needs admirably! The service was almost perfect and for the rare instance when less than perfect, matters were quickly and cheerfully corrected. All staff were beyond helpful going well beyond our expectations to meet our personal needs whenever we so requested.

It is rare indeed to receive such consistent service from every section of an organization. I am listing them here to emphasize this:

Night Team Bar Staff Housekeeping Restaurant Sunday Restaurant Front Desk staff and Manager Night Desk Team and Manager Reservations

It is not only the good service that impressed us. The entire team was always cheerful, friendly and helpful. We were always greeted with a pleasant "Good Day," and whomever we encountered was intent on making our stay more comfortable and pleasant in a multiple of big and small ways too numerous to list. It was in the details:  turning off a vacuum cleaner and clearing the path of the cord as we passed down the hall; serving coffee quickly and cheerfully at  breakfast; providing instant help on a room safe that couldn't be opened - the list is endless.

The friendliness and help was sincere - we really had the idea that we were welcome and that the staff wanted our stay to be perfect. What is unusual is how consistent that was! Six weeks with innumerable staff - one expects at least a few cranky people a few times - but no - The Crowne Plaza Felbridge truly was our home for six weeks.

I would unreservedly recommend the Crowne Plaze to others looking for a distraction and trouble free home.

Thank-you!

Regards,

A & S Beauregard (January 2018) 

I had my post Christmas party with you on sat evening and I am coeliac. I am so grateful, you were brilliant with all of my courses and we had a fabulous evening. 

Thank you ever so much,

J Wolvey (January 2018)

Thank you for your help with all the arrangements for our Xmas lunch event yesterday. 

I just wanted to add my personal thanks, especially to Ben and his team who did an absolutely sterling job throughout the whole day yesterday. He was amazing! Nothing was too much trouble and everything we asked for - he just got on with, which is exactly what we needed.

We are in the midst of collating the feedback from all our guests and will share that with you in due course. Generally, everyone seemed happy.

I also wanted to mention a young lad called Ben, on reception. I had a phone call from one of our guests to say she had lost a valuable ring whilst at the hotel. He very kindly accompanied me to the function room last night, where we both did a sweep of the room, foyer and ladies toilets. Ben found the ring and I will pass it on to our guest. Ben was very helpful and we are extremely grateful for his help. The ring was valuable and had sentimental value more than anything.

 Kind regards,

 Sue

Mid Sussex Spread Eagles
Retirement Club Christmas Lunch (December 17)
 

After what Monarch has decided to do and put us all in distressing time, Your hotel has made our day on 2/10/2017. On our way to a short birthday getaway we recieved a text from the airline that all flights were cancelled just as we are outside Luton airport looking for space to park, I was so distress and about to cry but my other half straight away on the phone to re-book everything for the next day so we jumped to Gatwick airport hence we find your hotel online. We travelled from our place from 3am to Luton then to Felbridge for 5 stressful hours. We were greeted by a smiling Alexandra who booked us in straight away at 8am we were expected to be turned away but she give us a room, maybe she saw me near into tears in despair and tiredness.We will definitely come back. Again I cannot thank Alexandra enough for saving us and the rest of your team in Felbridge . Keep up the good work.

(Hotel Guest, October 2017)

We would like thank you all again for all your hard work in making our wedding day so special. We had a most wonderful day. Everyone was so attentive and absolutely brilliant.  

As well as yourselves. Can I please mention what brilliant music Nick yours and our DJ played? He kept people dancing which is what we wanted. He was an absolute star. 

We are not going to be strangers and we will visit regularly.

(Wedding September 2017)

Hi Sean

I would like to say a big thank you to you and all the staff at the Felbridge for making our lunch on Saturday such an enjoyable occasion. The comments from all our guests were very positive. The food was delicious, the staff were friendly and the young lady (Lakshmi?) in charge  was very attentive. We could not have asked for anything more. Please pass on our sincere thanks to all the restaurant staff. ​

Thanking you once again and we look forward to dining with you again.

Kindest Regards

Janice  

(Lunch, April 2017)

Just a quick note to say thank you for everything you did last night - the party was amazing! The staff were incredibly helpful and all smiley.

MASSIVE thank you to Amy and Jon who saved the day when the cake arrived broke and to the AMAZING chef who saved it!! Amy and Jon went up and beyond to make mums birthday so special and please please pass on my personal thanks to them

All of our guests enjoyed the entire weekend the hotel food spa party everything was so clean beautiful and loved by all.

Your team work so hard to pull off amazing events and we appreciate it so much.  A party I'm sure mum will never forget!

(Private party).

 

I was very surprised with the hotel and its facilities. Our room was very neat and tidy, I loved the spa, jacuzzi, steam room and sauna room. This was a treat for my 40th, and it what I needed. I paid for a treatment, neck, back and shoulder / at their Chakra Spa using fabulous Elemis range, which was all over the hotel.

We upgraded to the Anise Restaurant Fine Dining. Worth every penny / good, solid food and excellent wine list. Treat yourself!!

We are hopefully coming again in October - lovely place, good use of space and very clean.

Overnight Guest

 

We stayed here for our anniversary and had a lovely night, the Spa is small and quiet which was so relaxing, the restaurant was lovely and the desert was to die for as well as the strawberry wine, the rooms are warm and cosy with gowns and slipper and amenities provided, very much recommend for couples or girls breaks.

Anniversary Break

 

I booked the Felbridge for my bridal shower afternoon tea. Wanting to have a quiet relaxed time that I could share with several generations of my family was key and the Felbridge made this a possibility. The staff were amazing, so friendly and helpful, Jonas the Bar Manager and Carly in the events team were brilliant helping me organise before and on the day.  I would recommend the Felbridge to anyone looking to hold this kind of event, and I would say always have a chat with them, what they are able to do is amazing.

Hen Party

We arrived early and the manager was fantastic he hurried our room through as I am disabled. Had a lovely time in the spa and the treatments was wonderful with full knowledge of my nerve pain. The room was wonderful and the bed big and roomy we will be booking again.

It is near to the bluebell railway which we enjoyed we was celebrating our 35th wedding anniversary and thoroughly enjoyed it.

Overnight Guests

 

Just wanted to say thank you to Ashley at Felbridge Hotel and Spa for helping organise my sister's hen do. We all had an amazing time, the hotel was very accommodating and really looked after us. Moreover, all the treatments were fantastic!!

Hen Spa Weekend

 

Ashley was very helpful, my husband booked this hotel for our anniversary as there was a Themed evening in the hall.  Our room was lovely, the themed Take That tribute evening was fantastic.  The breakfast was a buffet style English cooked breakfast with plenty of fruit and cereal, the staff were so helpful and friendly.  We enjoyed the swimming pool and relaxed in the spa area.  We will recommend this hotel to friends and family and will return.

Take That Tribute and overnight stay

 

Great start to our 10th wedding anniversary weekend break. Wheelchair accessible room one of the best we've experienced yet. Staff so helpful and friendly. Enjoyed a drink and snacks and looking forward to massage and swim later.

Overnight Guest

 

Spent two nights here as part of a Groupon deal. Used spa facilities and paid extra for a treatment each, which were amazing.  Lovely room with the most comfortable bed ever!  Had a nice evening meal one night in the restaurant and breakfast on one morning. Both were very good with excellent service.  Would definitely stay again.

Overnight Guest

 

We stayed here as a couple when I was pregnant and not entirely well. We were thoroughly looked after by the hotel staff and found the Spa to be fantastic (I am a Spa Therapist and even I could not fault the treatments). Professional and polite, the therapists gave excellent treatments and I found myself extremely relaxed and not wanting to leave. A lovely stay in a fantastic hotel. We wouldn't hesitate to return. This hotel comes highly recommended.

Overnight Guest

 

Stayed here for one night as part of meet and greet parking package before flying to Egypt. The hotel was fabulous, real luxury and just what we wanted before flying out the next morning. We were upgraded when we arrived and the room was superb, really luxurious. The staff that we met all seemed very nice and helpful and would definitely recommend this hotel. Would even like to stay here for a weekend break and make use of the spa next time.

Park and fly guest

 

We went to a friend’s birthday bash and stayed the night. It was well worth it. We had a great afternoon on the large and well-appointed patio in the sunshine. The food was brilliant and the staff were some of the most courteous and friendly we've come across. Room was outstanding, modern and large with a bathroom to match. All in all a very good hotel."

Overnight Guest

 

Booked a spa day for a birthday treat for my friend, wow from the moment we arrived we were treated as royalty. The staff were great, the hotel was fantastic, the treatments were to die for. We had a two course meal included, but upgraded to 3,the food was such high quality in a lovely chilled environment. We continued to use all the faculties for the rest of the day, then opted for a couple of drinks before going home. Pure heaven. Best 65 pounds I ever spent!

 

Spa Guest

 

I would just like to thank you and all your staff for their support and help throughout our stay, this ensured our event was a success and ran smoothly. All that was asked of the staff was delivered quickly and efficiently. There were no problems with checking in, the accommodation was exemplary and the food was fantastic.

Feedback from our colleagues which I will of course pass on to you resulted in our mid year team building event being a complete success, which we have decided to arrange another for next year and will be recommending to have this with your hotel.

AXA Conference

We Look Forward To Your Stay

Contact Us

Crowne Plaza Felbridge - Gatwick, London Rd, East Grinstead, RH19 2BH, United Kingdom
Hotel Direct
01342 337700
24 Hour Reservations
01342 337700